Refund policy
At Waneon, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're here to help make the return process as smooth as possible.
Return Window
We offer a 30-day return window for all eligible items. The return period begins from the date you receive your order. To be eligible for a return, your item must be:
- In its original, unworn condition
- Free from any damage, scratches, or alterations
- Accompanied by all original packaging, tags, and certificates
- Purchased directly from Waneon's official website
Return Shipping Costs
Please note that customers are responsible for return shipping costs unless the return is due to:
- Receipt of an incorrect item
- Product damage or defects upon arrival
- Manufacturing flaws discovered upon inspection
In these cases, Waneon will provide a prepaid return shipping label and process a full refund, including original shipping costs.
How to Initiate a Return
To start your return process:
- Contact our customer service team through our online portal or email
- Fill out the return form provided with your order
- Receive return authorization and shipping instructions
- Package your item securely in its original packaging
- Ship the item using a tracked shipping service
Refund Process
Once we receive your return:
- Our quality control team will inspect the item within 2-3 business days
- Upon approval, we will process your refund to the original payment method
- Refunds typically appear in your account within 5-10 business days, depending on your bank or credit card provider
Exchange Options
If you prefer to exchange your item, we'll be happy to help you select a different piece. Please note that any price differences will need to be reconciled, and shipping costs for exchanges follow the same policy as returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide immediate assistance and arrange for a return shipping label at no cost to you. Please document any damage with photos before returning the item.
For questions about our return policy or assistance with a return, please contact our customer service team. We're here to help ensure your shopping experience with Waneon is exceptional from start to finish.